Rep Zwiener's Note: Things are changing quickly, so confirm with the provider.

DO NOT SHOW UP AT A HOSPITAL OR CLINIC UNANNOUNCED UNLESS YOU REQUIRE EMERGENCY CARE. Call ahead so they can prepare for your arrival.

Seton

How to Visit


Ascension is working to keep the community healthy during this time and prevent the spread of infection while also offering options for easier access to care. If you have a fever, cough or other respiratory symptoms, please call (833) 919-1680 prior to visiting an Ascension facilities, so you can be screened by a nursing professional. Ascension Online Care is also offering video urgent care visits at a discounted rate of $20, so you can talk to a doctor from home. No insurance required. Use the code HOME at Ascension Online Care Ascension is implementing temporary visitor restrictions, in both inpatient and outpatient settings, to minimize the spread of viral respiratory infections including COVID-19. Please contact your site of care for instructions.

For more updates, please visit the Ascension Seton website here.




Locations


Ascension Seton Hays
6001 Kyle Parkway
Kyle, TX 78640

(512) 504-5000
Ascension Seton Southwest 7900 Farm to Market Road 1826 Austin, TX 78737 (512) 324-9000 Ascension Seton Downtown
1201 West 38th St Austin, TX 78705
(512) 324-1000




COVID-19 Toll Free Hotline


833-919-1680




How to Get Tested for COVID-19


Video chat with a physician 24/7 through Ascension Online Care without leaving home. Ascension is offering online urgent care visits (also called telehealth or telemedicine) at a discounted rate of $20 through Ascension Online Care with the code HOME. No insurance is required. In the online urgent care visit, explain your symptoms and if it is something more, we'll advise you what to do next. If you are unable to use Ascension Online Care, please call your local 24/7 Ascension COVID-19 hotline at 833-919-1680. Our nurses and care teams have the most up-to-date screening information and can guide you to the best options for care and testing. Test Appointments Information:

  • Physician referral required
  • Screening is not provided curbside.
  • Test collection by appointment only
  • If you are concerned about potential exposure or want to better understand possible symptoms, use our COVID-19 self-assessment as a first step.
  • If you have a fever, cough or shortness of breath, please call your personal physician or you can video chat with a physician 24/7 through Ascension Online Care without leaving home. In the online urgent care visit, you can explain your symptoms and if it is something more, we'll advise you what to do next.
If you have any other questions, please call Ascension Seton Hays at 866-633-2064. You can also email their support team at ascensionsupport@americanwell.com.





Baylor Scott and White

Locations


Baylor Scott and White Medical Center — Buda
5300 Overpass Dr
Buda, TX 78610
(737) 999-6200

Baylor Scott and White Clinic — Kyle
4036 Cromwell Dr
Kyle, TX 78640
(512) 654-4600 Baylor Scott and White Clinic — Dripping Springs
170 Benney Ln Suite 204 Dripping Springs, TX 78620
(512) 654-4550

Baylor Scott and White Clinic — San Marcos
1340 Wonder World Dr
Suite 2300
San Marcos, TX 78666
(512) 654-4900
Baylor Scott and White Clinic — Austin Southwest
9521 Highway 290 W
Suite 105
Austin, TX 78736

(512) 654-4300




How to Get Tested for COVID-19


For your safety and convenience, if any of the following apply to you, please visit the MyBSWHealth mobile app or website to take a free COVID-19 screening questionnaire. Please do this before scheduling an appointment or visiting a BSWH facility.

  • Fever
  • Cough
  • Shortness of breath
  • Sore throat
  • Weakness
  • Muscle pain
  • Diarrhea
  • Vomiting
  • Loss of smell
To install the app on your mobile device, simply text BETTER to 88408 to have it sent to your phone. Baylor Scott and White asks that you complete this prior to scheduling an appointment or walking into a clinic, urgent care or hospital emergency department. Following your screening questionnaire, you may be prompted to complete an eVisit, which will be evaluated by a Baylor Scott & White provider who can advise you on appropriate next steps. As always, if you are experiencing a medical emergency, call 911. Notify the dispatch personnel that you have or are being evaluated for COVID-19. If available, put on a face mask before emergency medical services arrive. In adults, signs of a medical emergency may include:
  • Difficulty breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face
Beginning Monday, March 16, at 8 a.m., visitors and patients will use designated entrances and be screened upon arrival.
For the latest updates, visit their website here.





St. David's

Information for Visitors


En Español For the safety of patients, visitors, physicians, colleagues and community, along with hospitals across the country, St. David's has implemented visitor restrictions within all facilities to control the spread of the virus. These changes are necessary given the recent presumptive positive cases in our community.

  • Visiting hours are restricted to 6:00am – 8:00pm.
  • Only one adult per patient is allowed in the building at a time during these hours.
  • All visitors must be 18 years of age or older.
  • One person may remain overnight in these services only:
    • Pediatrics
    • NICU
    • Laboring Mothers
    • Patient Advocates Pre/Post Surgery
    • End-of-life Care
Exceptions may be granted for extraordinary needs. Please notify the screening staff.




Message from St. David's CEO


The two patients confirmed by Austin Public Health this morning as presumptive positive cases of Coronavirus Disease 2019 (COVID-19) in Austin-Travis County were tested at St. David's HealthCare facilities. One of the patients was tested on March 11, 2020, at St. David's Emergency Center-Bee Cave and was subsequently released and sent home for self-quarantine that same day. The other patient arrived via EMS at St. David's Medical Center on March 11, 2020, and was placed in isolation. Our hospitals are safe. Everyone entering our facilities—patients, visitors, employees, physicians and vendors—undergoes a verbal screening before entering to ensure that people coming into our facilities are safe and appropriately triaged. In addition, we have infection prevention protocols in place within our facilities to ensure that our staff are wearing personal protective equipment, when needed, and that any patient suspected of having COVID-19 is isolated and separated from other patients and visitors in the facility. We are also continuously evaluating our supply of personal protective equipment, and we are confident in our inventory. As the COVID-19 scenario continues to unfold, it is important that we reserve our emergency departments for patients with emergent medical conditions. We are encouraging patients to access the most appropriate site of care for their medical needs. If a patient has flu-like symptoms or thinks they may have been exposed to COVID-19, they should call their primary care doctor or go to an urgent care clinic. If they are having trouble breathing, or have some other type of related emergent condition, they should go to an emergency department. The community can feel confident in this region's healthcare system, our level of preparedness, the quality of care and the spirit of collaboration. We all train for scenarios like this every day. This is what we're called to do. The community needs us, and we're answering that call to care and serve. David Huffstutler
President and Chief Executive Officer
St. David's HealthCare




How to Visit


It’s important that patients access the most appropriate site of care. If you have flu-like symptoms or think you may have been exposed to COVID-19, call your primary care doctor or go to an urgent care clinic. If you are having trouble breathing, or have some other type of related emergent condition, go to an emergency department.

Only patients who meet CDC criteria for COVID-19 are being tested. If you need to seek care, call the healthcare facility ahead of time so that they can ensure the safety of their patients, visitors and staff.
Visit the St. David's website, by following the link here.




Safety Precautions


Here are just a few of the steps St. David's is taking to assure uninterrupted care:

  • Limiting entry into hospitals and clinics so anyone who enters into patient care areas can be carefully screened, and masks can be provided to those who need them.
  • Every employee, caregiver, and physician has been asked to follow a self-screening procedure, because protecting our patients starts with protecting our people.
  • Precautions taken to treat patients with COVID-19 are similar to those taken to treat patients with influenza, with restricted visitation to limit exposure. This is commonplace procedure for us during any flu season.
As this latest threat evolves, St. David's is collaborating with federal and local health agencies, providing timely and practical updates that will help contribute to accurate reporting and consistent guidelines. The hospital's immediate priority remains on the well-being of our patients and people, we know that sharing insights can impact care far beyond the communities we serve. For more information, visit the St. David's website here.




Answers from the Experts





Locations


St. David's Medical Center 919 E 32nd St Austin, TX 78705
(512) 476-7111 St. David's Emergency Center — Bee Cave 12813 Galleria Circle
Bee Cave, TX 78738
(512) 816-2100





Austin Regional Clinic

Precautions


To prevent the spread of the germs, ARC is asking all patients with a cough or respiratory symptoms to wear a face mask. ARC is continuing to disinfect exam rooms and all other clinic areas. This includes surfaces, door handles, grab bars, and stethoscopes. ARC also asks that you use eCheck-in through ARC MyChart to fill out necessary paperwork before your visit to avoid transmitting germs with pens at the front desk.




COVID-19 Resources & Hotline


Austin Regional Clinic remains updated about COVID-19 and will continue to add new information to its website as it becomes available, including FAQs. ARC recommends preparedness and prevention and is practicing that advice in its clinics and with physicians, clinicians, and staff. The ARC COVID-19 Information and Advice Hotline is open 24/7 at 866-453-4525. The hotline provides advice on self-care and treatment recommendations.




How to Visit


Book an appointment by phone or online, and notify the schedulers about your symptoms and why you suspect COVID-19. You will be asked to place a mask when arriving to the clinic unless you have one already. If you are deemed high risk, your ARC care team will swab your nose and throat in our offices and send the samples to one of the labs that run the test. You do not have to be an established ARC patient to make an appointment. We have availability during the day, in the evenings, and on weekends. Phone schedulers are available 24/7. Call any clinic and press “1” to schedule an appointment. Upon arrival, ARC staff will greet you at the entrance and screen you for symptoms




Locations


ARC Buda 3420 FM 967
Buda, TX 78610
(512) 295-1608 ARC Dripping Springs 27600 Ranch Road 12 Bldg 1 Dripping Springs, TX 78620
(512) 829-9118 ARC Kyle Plum Creek 4100 Everett Street Suite 400 Kyle, TX 78640
(512) 295-1333

ARC Southwest
1807 W Slaughter Lane Suite 490
Austin, TX 78748

(512) 282-8967




ARC Drive-Thru Testing


Drive-up COVID-19 testing is now available in Kyle, Austin, Cedar Park and Round Rock. Austin Regional Clinic (ARC) opened the first of five drive-up testing sites at the South First Street Austin location. The other four locations, including Kyle, will be open by Thursday, April 2. Those who want to be tested must have a lab test order from an ARC physician, which can be ordered through an evaluation in the clinic or via telemedicine. The physician will look for symptoms of COVID-19 to determine eligibility for testing: fever, persistent cough, fatigue and difficulty breathing. You can find more information here.




How to Get Tested for COVID-19 at ARC Kyle Plum Creek


Drive Thru COVID-19 Test Collection Site

  • Call first
  • Physician referral required
  • Screening is not provided curbside.
  • No appointment required
  • Drive-Thru test collection
  • All those wishing to be tested must have a lab test order from an ARC physician which can be received from an initial evaluation by an ARC physician in the clinic or via telemedicine. A “telemedicine” appointment with an ARC doctor can be scheduled by calling ARC’s 24/7 COVID-19 Hotline at 866-453-4525. Telemedicine appointments will be made at drive-up sites for those who do not have a lab order.
Hours: 8am to 5pm.





CommuniCare

Updates to Scheduled Appointments


TEMPORARY Changes to CTMC Services Due to COVID-19
To protect the health and safety of the community, and to assure continued care for our patients due to the current COVID-19 pandemic, CTMC has made temporary changes to its services and appointment schedules. These changes are to limit exposure to patients and reduce infection risk at CTMC facilities. Should any changes apply to your currently scheduled appointment, you will be contacted. Please review the new temporary guidelines by following the link here.




CommuniCare Updates


Despite the presence of Coronavirus (COVID-19), Communicare is open and operating under normal business hours to continue caring for our patients. CommuniCare is increasing the frequency of all cleaning and safety protocols. To protect the health and safety of the community, and to assure continued care for our patients due to the current COVID-19 pandemic, we have made temporary changes to our services and appointment schedules to include: We are now offering Curbside Services for patients presenting with upper respiratory conditions so that we can isolate them within their vehicles (with the exception of our Metropolitan Women’s Campus and our Medical Center Campus) and we are now offering Telemedicine Services when appropriate. These changes are to limit exposure to our patients and reduce infection risk at our facilities. Should any changes apply to your currently scheduled appointment, you will be contacted. Beginning Monday, March 30th – CommuniCare Health Centers will change the hours of operations for all of our clinic locations from 8AM-5PM until further notice. If you're experiencing COVID-19 symptoms such as a fever of 100.4 degrees or greater, a dry cough, congestion, or shortness of breath, please isolate yourself and avoid public places. If you need medical attention, please call your clinic at (512) 268-8900 before visiting. For more information please visit Communicare's website at https://www.communicaresa.org/covid19/




Locations & Contact


CommuniCare Kyle Campus 2810 Dacy Lane Kyle, TX 78640 CommuniCare San Marcos Campus
1941 South I-35 Suite 101 San Marcos, TX 78666
CommuniCare Wimberley Campus
203 Stillwater Road Suite 6
Wimberley, TX 78676

Book an appointment online or call (512) 268-8900




How to Get Tested for COVID-19


  • Patients who are experiencing a fever, cough, and/or difficulty breathing will be assessed by a clinician during a curbside appointment, and under the clinician's discretion, will be offered a COVID-19 test.
  • Screening is provided curbside.
  • COVID-19 tests are free, but the patient will have to pay for their office visits and costs can vary:
  • For privately insured, Medicaid, or Medicare patients, they will need to pay their insurance co-pay for the office visit, if applicable.
  • For uninsured patients who do not qualify for our discount program, the cost of the office visit is $150
  • For uninsured patients who are low-income and do qualify for our discount program, the cost of their office visit can be as low as $45. Patients will need to bring a photo ID, proof of income or unemployment letter, and proof of residence, to apply for our discount program.
  • Discount Program: To qualify for the discount program in Kyle, TX clinic or other location, you must have a total family income that is less than 200% of the Federal Poverty Income Guidelines. You can visit communicaresa.org/become-a-patient/ for guidelines.
For more information, call 512-268-8900.





CTMC

Updates


CTMC does not have onsite testing capabilities for COVID-19. Please refer to the CDC guidelines for the latest information. To ensure the safety of all those involved, CTMC is canceling its HealthCheck event on May 1, 2020 as well as all community and business blood draws and additional screenings leading up to the event. If you have already had your blood drawn, you will receive your results by mail in the coming weeks. For paid exhibitors, CTMC will work with you on reimbursement for the cost of your booth. If you have any questions, please call (512) 753-3818.




Contact CTMC


(512) 353-8979

1301 Wonder World Drive
San Marcos, TX 78666